Kansas City Marriott Downtown
  • - Metropolitan KC
  • Kansas City, MO, USA
  • Full Time

Assist servers by ensuring the side stations are stocked with glassware, ice, etc., bussing, cleaning and resetting tables all the while being a Thoughtful, Dynamic and Polished host.

ESSENTIAL FUNCTIONS:

  1. Greets all customers with friendly, personalized, efficient service and develops a rapport with customers by learning their names, favorite drinks and food items
  2. Anticipate guest needs by responding to cues
  3. Assist servers with delivering food and beverage orders to guests in a timely manner
  4. Answer questions regarding the menu including preparation and allergy contents
  5. Continuously checks on guests
  6. Bus, clean and reset tables
  7. Maintain side stations, ice, glassware, cleanliness, etc.
  8. Ensures tables, chairs and floors are clean
  9. Refill drinks, when necessary
  10. Ensure glassware, silverware and china are clean and chip free
  11. Preform side work at the beginning and end of shift
  12. Maintains the highest quality, consistent product standards
  13. Set-up and maintain cleanliness of work areas
  14. Abide by State, Federal and Corporate regulations pertaining to alcoholic beverages and food safety
  15. Communicate thoroughly and effectively with both external and internal guests
  16. Responds proactively to prevent service failures
  17. Reports all service failures to the manager on duty
  18. Reports potential safety hazards to the manager on duty
  19. Reports all employee accidents to the manager on duty
  20. Maintains Thoughtful, Dynamic, Polished and Brilliant customer service
  21. Other duties as assigned by management

QUALIFICATIONS:

  1. Ability to lift a minimum of 50 pounds from floor to table level and 20 pounds overhead.
  2. Ability to frequently push and pull a minimum of 50 pound, and perform upward reaching and bending motions
  3. Must be able to stand and walk for long periods of time
  4. Regularly required to handle food and beverages
  5. Must be able to obtain a Missouri Liquor Card
  6. Excellent communications skills, verbal and written
  7. Able to work flexible shifts and overtime as needed
  8. Organized and detail-oriented
Kansas City Marriott Downtown
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