Kansas City Marriott Downtown
  • - Loss Prevention and VIP Services
  • MO, USA
  • Full Time

Overnight Shift Available. 


Promoting a brilliant host environment for guests and associates of the hotel. Having a presence and promoting a Safe work environment for our guests and associates.


  1. Be an Ambassador of the hotel to all guests both internal and external by being enthusiastic and embracing the Marriott corporate culture.
  2. Greet guests and associates. 
  3. Assist guests with navigating the hotel.
  4. Answer the phone in a professional and courteous manner according to the Marriott Standard and respond to guest inquiries. 
  5. Be able to multi-task duties. 
  6. Contribute ideas to the team and work as a team player. 
  7. Complete working knowledge of the PMS front office system to include guest assistance and making room keys.
  8. Note and report unsafe working practices, recommend corrective action.
  9. Maintain log book, activity sheet entries, and file.
  10. Maintain the office in a neat and clean manner.
  11. Assist guests with key assists & safe assists.
  12. Engaged with GSS (including possible assistance handling responses to the surveys with 9's and 10's), ESS and AES. 
  13. Attend monthly department meetings and various hotel wide annual meetings. 
  14. Thoroughly and accurately record and monitor lost & found.
  15. Greet and Identify visitors at service entrance, issue and collect passes in accordance with procedure. Acknowledge departing associates and visitors and conduct bag checks.
  16. Control and account for keys and other equipment given to associates.
  17. Administer first aid and contact proper authorities as needed and prepare reports.
  18. Participate in guard tour and other daily property system duties. 
  19. Monitor security cameras. 
  20. Participate on the emergency response team.
  21. Other duties as assigned by management.


  1. Previous customer service required.
  2. Proficient computer skills including Microsoft Office Programs Word and Excel.
  3. Flexible schedule required including weekends and Holidays.
  4. Ability to lift, push or pull up to 50lbs.
  5. Must be able to sit, stand or walk for long periods of time or an entire shift including stairs.
  6. Proficient in CPR and emergency procedures.
Kansas City Marriott Downtown
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